Returns Policy

Have you bought something from our online shop that you would like to return ?

No problem at all.   At Edinburgh Curling we offer hassle free returns on all products.

  • We accept returns within 30 days of purchase.
  • Goods can be returned for a full refund (including delivery charge) if a) they are faulty or if the wrong item has been dispatched. b) the goods have been dispatched as ordered but are unwanted, then they can be returned to us providing they are in saleable condition. Any delivery charges incurred are non-repayable. In either event, simply return the item to the store along with your receipt.
  • Items cannot be exchanged. If you would like a different size, colour or style you must return the original item, and then re-order the product you require.
  • The consumer has a duty to take reasonable care of the goods delivered must return them with their original packaging and labelling and be accompanied by the original delivery note. Please make sure the parcel is well packaged, clearly mark your name and address inside the parcel and that you compensate/guarantee the parcel when you return it to us as we are not responsible for missing/undelivered items.

Step 1 - Call Us

Contact a member of our team on 0131 337 4242 to arrange your return

Step 2 - Your Details

To assist our team in processing your return we’ll need the following information from you;  Name, Sales Order Number, Product Details

Step 3 - Collection

We will arrange collection of your product/s and confirm the collection details (date/time) by email.     Your products will then be collected by our courier.   Any items ordered from suppliers may incur charges.

Step 4 - Processing

Once we receive your returns we will review the product/s and update your account accordingly.

Step 5 - Confirmation

Once your return has been received and processed we will email you to confirm we have done so.